01
Inbound email handling
Customer questions come in, get classified, get answered. The agent uses your real knowledge base, your real past responses, and your real tone. Not a chatbot script.
Customer operations
Your inbox, on autopilot. Without losing your voice.
We absorb the inbound work that's drowning your customer team - emails, tickets, status questions, follow-ups - and answer it the way you would. Humans only show up for the cases that actually need a human.
Who this is for
You're reading this because of one of these.
- Response times are creeping up and the team is stretched
- Hiring more support people isn't in the budget - and wouldn't solve it anyway
- 70% of your inbound is the same handful of questions answered slightly differently every time
- Your CSAT is fine, but you know it's held together by overtime
- You tried a chatbot. It made things worse.
If two of these landed, the rest of this page is for you.
What we automate
Four things your team is doing too much of.
02
Ticket triage & routing
Every ticket classified by topic, urgency, customer segment, and routed to the right queue or owner. No more "ticket sat in the wrong queue for 18 hours."
03
Status & update communication
Order updates, shipment tracking, account changes, "where's my X" - answered instantly with live data from your systems. The questions that should never have needed a human in the first place.
04
Follow-ups & nudges
The work nobody has time for: post-resolution follow-ups, satisfaction checks, abandoned-flow nudges, renewal reminders. Done consistently, every time.
How it works
Message in. Right answer out. Or right human notified.
- 1
Capture
Email, helpdesk tickets, web forms, chat - wherever your customers actually reach you. We don't ask you to migrate channels.
- 2
Understand
Intent, urgency, customer context, account history. The agent reads what's in front of it the way a tenured rep would: with the customer's record open.
- 3
Decide
Three paths: answer it directly, draft for human review, or route to the right person with full context. You set the rules for which path applies when.
- → Auto-reply
- → Draft for review
- → Route to human
- 4
Act
Send the response. Update the ticket. Trigger the workflow. Log everything. Learn from corrections.
The numbers that matter
What changes after we deploy.
- of inbound resolved without a human
- 60-80%of inbound resolved without a human
- average response time, 24/7
- < 1 minaverage response time, 24/7
- new headcount required
- 0new headcount required
Numbers vary by ticket mix and channel. We commit to specific targets in writing, scoped to your real historical inbox, before we start.
The tone question
Will it sound like us?
Yes - because it learns from your actual past responses. We train the agent on your knowledge base, your saved replies, your last 12 months of tickets. It picks up your phrasing, your formality level, your "we" vs "I" choices, your brand voice.
You stay in control. Before anything goes live, you review sample responses across your top 20 ticket categories and tell us what to change. After deployment, you can flip any category from "auto-send" to "draft for human review" with one toggle.
You see everything. Every "auto-sent" message is logged. You can search it, audit it, and pull any conversation back into the queue if something looks off.
Reliability & human-in-the-loop
Trust, then verify. Then trust more.
Customer communication is the hardest thing to automate well, because the cost of getting it wrong is a public, named, angry person. We treat that seriously.
Before deployment
- We run the agent against your real historical tickets and show you exactly where it would have answered well, where it would have answered badly, and where it would have correctly escalated.
At deployment
- You decide which categories go fully automated and which require human review. Most teams start with 30–40% on auto-send and ramp up over weeks.
In production
- Every response logged with confidence score
- Anything below your threshold gets drafted for human review instead of auto-sent
- Sentiment monitoring flags angry or escalating threads automatically
- Drift alerts when the agent behavior changes
Integrations
We plug into the helpdesk you already use.
- Helpdesk
- Zendesk, Intercom, Freshdesk, HubSpot Service, Help Scout, custom
- CRM
- Salesforce, HubSpot, Microsoft Dynamics, Pipedrive
- Gmail, Outlook, shared mailboxes, custom SMTP
- Chat and messaging
- Web chat widgets, WhatsApp, Messenger, Slack Connect
- Internal tools
- Order systems, billing platforms, custom databases
Deployment & security
Customer data is sensitive. We treat it that way.
Cloud or on-prem
Your call. Deploy where your data has to live.
SOC 2 controls
Encryption, access control, audit log.
GDPR-aligned
EU data residency available, right-to-erasure supported.
No training on your data
No customer data used to train external models. Full stop.
Related processes
Often automated together
Show us a week of your inbox.
Bring an anonymized export - or just describe your top 5 ticket categories. In a 30-minute call, we will tell you what percentage we could realistically take off your team plate.
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